Epachois Refund Policy

Thank you for shopping at Epachois. We understand that sometimes, a purchase may not work out the way you hoped. Our goal is to make the refund process as simple and transparent as possible. Please review our Refund Policy below:

Refund Eligibility:

To be eligible for a refund, your item must be returned within our 30-day return window and meet the conditions outlined in our Returns Policy, including being in its original condition, unused, with tags, and in its original packaging.

Initiating a Refund:

Contact Customer Service: Please contact our customer service team at service@epachois.com to initiate a refund. Include your order number, the item(s) you wish to return, and the reason for the return.

Approval and Instructions: Our team will review your request and, if approved, will provide detailed instructions on how to return your item(s), including the address to which your return should be sent.

Return Shipping: Unless the item is defective or the wrong item was received, you will be responsible for return shipping costs. If the return is due to an error on our part, we will cover the shipping costs.

Processing Refunds:

Upon receipt of your returned item(s), we will inspect the condition of the merchandise. Once the return is processed and approved, a refund will be issued to your original method of payment within 10 business days. This refund will include the purchase price and original shipping costs, if applicable.

Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or credit card issuer’s policies.


Some items may be non-refundable or subject to different terms. These exceptions, if any, will be clearly noted on the product page at the time of purchase.

Contact Us:

Should you have any questions or need further assistance regarding our Refund Policy, please do not hesitate to contact us at service@epachois.com. Our customer service team is dedicated to ensuring your satisfaction and is ready to assist with any aspect of your shopping experience.