Questions and Answers
Clear answers for families and caregivers choosing hospital beds and home-care equipment.
How do I choose a hospital bed for home care?
Start with the user’s mobility, caregiver support, room size, and whether height adjustment is needed.
What is a full-electric hospital bed?
A full-electric hospital bed uses powered controls for head, foot, and height adjustments, depending on the model.
Do I need a special mattress?
Hospital bed mattresses are designed to fit adjustable bed decks. Choose based on comfort, pressure care needs, and bed size.
How does delivery work?
Large equipment usually ships by freight carrier. Review the shipping page for current delivery details.
Do orders ship from New Jersey?
Many U.S. orders are supported through our New Jersey warehouse. Check the product and shipping details for your order.
What is the return policy?
Return eligibility and steps are explained on the Returns Policy page.
What warranty is included?
Warranty coverage varies by item. Review the Warranty Information page before purchase.
What payment methods are available?
Available payment options are shown during checkout before you place an order.
Can I use HSA or FSA funds?
Some home-care equipment may qualify. Please check with your plan administrator before purchasing.
Is setup included?
Setup options depend on product and delivery method. Contact support if you need help understanding delivery and setup.
Can caregivers operate the beds?
Full-electric beds are designed to help caregivers adjust positioning more safely and conveniently.
What accessories are available?
Accessories may include mattresses, rails, overbed tables, ramps, and bathroom safety items.
How do I track my order?
Use the order tracking page or contact support with your order number.
How do I contact support?
Email service@epachois.com with your question and order number if available.