Help Center
Before you buy
Which bed should I choose?
Start with transfer needs, fall risk, room size, mattress type, and how often a caregiver will adjust the bed.
Do I need a hi-low bed?
Consider hi-low if your loved one has fall risk at night or needs the bed raised for wheelchair transfers.
Is the mattress included?
Check the individual product page because package contents can differ by model.
Can I compare models?
Yes. Use the Compare Beds page.
Setup & first use
Will it fit through my doorway?
Measure doorway width, hallway turns, and bedroom space before ordering. A 30-inch doorway is a useful starting point.
How many adults should assemble it?
Plan for two adults and read the product manual before setup.
Using HSA/FSA
Can I use HSA/FSA funds?
See the HSA/FSA & Insurance page for the site’s exact wording.
After-sale & warranty
Where are warranty terms?
Read Warranty Information for the controlling terms.